Diagnostics and repair - CNC machine service

An alarm stops machining and repeated restarts do not remove the cause. We agree the scope based on the machine data and a description of the situation before any work starts.

Report a breakdown Call our service team+48 669 222 682

Remote diagnostics
On-site service
Support for many control systems

Request a call from our service team

Describe the machine and the symptoms. We agree the scope before work starts.

We work on machines with controls from

Service for laser cutters
CNC machine service
Industrial automation
Compressor service
Printing for industry

Data firstmodel, scope and available documentation

The situation

An alarm stops machining and repeated restarts do not remove the cause.

For maintenance, the technical scope of work matters. The person responsible for production needs to know what can be planned and what the next steps are.

When you submit a request, give the machine model, how it currently works and the result you expect. Gather any photos and documentation you have. This lets us determine what work and materials are needed.

Report a breakdown

Service scope

What we do, typical situations and what you get

What we do

Remote alarm assessment
Control and drive diagnostics
Fault location
Post-warranty repairs
Machine operation check

When to contact us

An alarm stops machining and repeated restarts do not remove the cause.
Planned change in how the machine operates
Need to agree further action

What you get

Information on the cause and scope of work
Scope presented before work begins
Description of the work carried out
Recommendations for further use
One contact throughout the job

What you get

The alarm fixed at its source

Remote assessment before we travel

Based on the alarm code and a description of the symptoms, we decide whether an on-site visit is needed and which parts to prepare.

Control and drive diagnostics

We check whether the problem lies in the control system, an axis drive or the mechanics before replacing any component.

Machine handed back after a test run

After the repair, we run a test cycle so production gets a machine proven in operation.

How we work together

How the work is carried out

Reporting the problem
You send us the machine model, symptoms and error code via the form or by phone.
Initial assessment
We assess whether the problem can be solved remotely and what further data is needed.
Diagnosis and scope of work
We identify the cause, the recommended action and the parts to be repaired or replaced.
Execution and testing
We carry out the work and check the machine before handing it back to production.
Machine handover and recommendations
We describe what was done and what is worth planning to reduce further downtime.

Knowledge base