Mon - Fri, 8:00-18:00
+48 669 222 682
serwis@industry-pol.com
Remote diagnostics
Service for laser cutters
Alarm diagnostics, inspections, cutting head service, upgrades and relocations.
See the scope
Industry Pol Serwis
Service for laser cutters, CNC machines and industrial automation
We diagnose breakdowns and carry out inspections and upgrades of machines in manufacturing plants. Your request goes straight to Mateusz, and we agree the scope of work before it starts.
- Remote diagnostics
- On-site service
- Support for many control systems
Mateusz Żurawskihandles every request personally
We work on machines and equipment from
- Service for laser cutters
- CNC machine service
- Industrial automation
- Compressor service
- Printing for industry
What we do
Five areas we work in every day
Machine and compressor service, automation and industrial marking. Machine conformity assessment and health and safety complement each of these areas.
CNC machine service
Spindles, drives, tool heads and control systems. Overhauls and retrofits.
See the scope
Industrial automation
Control cabinets, PLC programming, inverters and machine safety.
See the scope
Compressor service
Inspections of screw and piston compressors, fault diagnostics, dryers and filtration.
See the scope
Printing for industry
Engraving, nameplates, labels and part marking.
See the scopeQuick request
Machine down? Send the details straight to our service team
We do not split the request across several screens. The full form, with the option to add photos, is one click away.
- Have the machine model ready
- Enter the error or alarm code
- Add a photo of the fault
Remote alarm assessmentbefore our engineer travels to site
Our main area of specialisation
Service for laser cutters
We work on machines from various manufacturers and with various control systems. We start with a remote assessment of the alarm and present the scope of work before travelling to site.
CNC controlsdiagnostics, overhauls and retrofits
Machining
CNC machine service
Control system diagnostics, repairs of key components, and overhauls and retrofits of machines where ad hoc repairs no longer pay off.
- Diagnostics and repair
- Inspections
- Spindles, drives and heads
- CNC controls
- Retrofits and overhauls
- Measuring probes
- Bar feeders
- Training and commissioning
Supported control systems: Sinumerik 808D and 828D, Fanuc, Syntec, GSK, KND, Fagor - list to be confirmed by the client before publication.
PLC programmingcontrol cabinets and inverters
Maintenance
Industrial automation
We design and repair control systems, program PLCs and put in order the documentation that is most often missing for older machines.
Inspection based on operating hourswork plan before the visit
Compressed air
Compressor service
Inspections of screw and piston compressors, fault diagnostics and servicing of dryers and filters. Together with the compressed air installation that supplies the machines on the shop floor.
- Periodic inspections
- Diagnostics and repair
- Dryers and filtration
- Leaks and installation
- Controls and drives
- Supply for laser cutters
Laser markingnameplates, labels and codes
Industrial marking
Printing for industry
Durable marking for machines, installations and parts. Nameplates, labels for cables and cabinets, and laser-applied identification codes.
What you get
Less uncertainty while the machine is down
Instead of promises, we describe how we handle a request and what we hand over when the work is finished.
30 min
Call-back time
1000 km
Service area
18+
Years of experience
24 h
Report delivered
01. Initial assessment before the visit
We collect the machine model, alarm code, photos and symptoms. Where possible, we start with remote diagnostics.
02. Scope of work before the repair starts
After the diagnosis you receive the recommended course of action and a list of the parts that need repair or replacement.
03. One person handling the request
Your maintenance team knows who to agree the scope, date and next steps with. We do not pass the job between contractors.
04. Information useful for production
We report on the machine's condition, the work carried out and recommendations that reduce the risk of further downtime.
05. Repair, upgrade or a clear recommendation
If a repair is not cost-effective, we present an alternative instead of dragging out ineffective work.
How we work together
How we work together
Reporting the problem
You send us the machine model, symptoms and error code via the form or by phone.
Initial assessment
We assess whether the problem can be solved remotely and what further data is needed.
Diagnosis and scope of work
We identify the cause, the recommended action and the parts to be repaired or replaced.
Execution and testing
We carry out the work and check the machine before handing it back to production.
Machine handover and recommendations
We describe what was done and what is worth planning to reduce further downtime.
Knowledge base
Resources that help you prepare a request
Practical tips for people responsible for maintenance. No case studies and no client names.
Guide
Laser cutters
The most common causes of laser cutter failure - what to check before contacting service
Guide
Laser cutters
Laser cutter inspection - what it covers and how it reduces the risk of downtime
Guide
Machine safety
Minimum requirements for machinery - where to start preparing for an inspection
Testimonials
What people responsible for production say
Feedback from maintenance and production staff after service calls, inspections and machine upgrades.
01 / 03
From the first conversation we knew what data to prepare. The diagnosis was specific, and production got clear information about the next steps.
02 / 03
We scheduled the inspection for the weekend shutdown and on Monday the line started up as planned. The report with recommendations reached us the same day.
03 / 03
The technician spoke our technical language and showed us exactly what he had replaced in the control system. We also got recommendations on what to watch day to day.
Conformity assessment of machinery
Conformity audit, risk assessment, minimum requirements and documentation for the CE declaration. The service ties in with laser cutter, CNC and automation service - it most often comes up when a machine is upgraded or relocated.
Health and safety for industry
Audits and advice, occupational risk assessment, documentation and training, support during inspections by the National Labour Inspectorate (PIP) and the Sanitary Inspectorate (Sanepid), and machine conformity assessment. We also serve practices, salons and veterinary clinics.
Markets we serve
- Poland
- Germany
- Czech Republic
- Slovakia
- Lithuania
- Latvia
- Estonia
- Ukraine
- Croatia
- Romania
- Austria
We agree the scope of work and the visit date individually for each request.
Contact
Talk directly to our service team
Describe the machine, the symptoms and the error code. Mateusz will get back to you with the data needed to start diagnostics.
Mateusz Żurawski
+48 669 222 682 serwis@industry-pol.comMon - Fri, 8:00-18:00
Emergencies after 18:00: +48 735 222 680