Diagnostics and repair of laser cutters

We find the cause of the alarm and get the machine back to work. We start with remote support and present the scope of the repair before it begins.

Report a breakdown Call our service team+48 669 222 682

Remote diagnostics
On-site service
Support for many control systems

Report a machine fault

Describe the machine and the symptoms. We agree the scope before work starts.

We work with cutting heads and control systems from

Service for laser cutters
CNC machine service
Industrial automation
Compressor service
Printing for industry

Pomiary w szafie sterowniczej wycinarki laserowej

Data firstmodel, alarm code, screen photo

The situation

The alarm is there, the cause is not, and the production plan is already slipping

An alarm code rarely identifies the damaged component. By the time the request reaches us, the operator has usually reset the machine several times, which can erase the traces of the real cause.

Things move fastest when we know straight away: which machine, which control system, which code and what happened immediately before the stop. On that basis we decide whether a remote session is enough or a site visit is needed, and which parts to bring.

Report a breakdown

Service scope

What we do, typical faults and what you get

What we do

Remote and on-site diagnostics
Repair of the control system and drives
Repair after a collision
Replacement of damaged components
Post-warranty service
Gas installation check

Typical faults

Alarm stopping the work cycle
Axis homing failure
Unstable cutting parameters
Drive overheating
Controller communication errors

What you get

Information on the cause of the fault
Scope of work before the repair starts
Description of the work carried out
Recommendations for the next inspection
One contact throughout the job

What you get

Less guesswork, shorter downtime

The cause, not another reset

We look for the source of the alarm in the control system, drives and gas installation, instead of clearing the message and waiting for it to come back.

Site visit decided after analysis

The alarm code and photos tell us whether remote support is enough and which parts to bring to site.

Collision repair with damage assessment

After a head crash we check not only the nozzle but also the height sensor, the optics and the guide geometry.

Process

How the job is done

Reporting the fault
You send us the machine model, the alarm code and a description of the symptoms via the form or by phone.
Remote diagnostics
We check whether the problem can be solved without a site visit and what further data is needed.
Agreeing the scope of repair
We present the cause, the recommended action and the parts to be repaired or replaced.
Repair and testing
We carry out the work and check the machine before handing it over to production.
Handover and recommendations
We describe what was done and what is worth planning to reduce further downtime.

Knowledge base